Privacy Policy

  • Effective Date: June 16, 2025
  • Last Updated: June 16, 2025

1. Introduction

Saddlepoint Labs LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.saddlepointlabs.com (the “Website”).

By using our Website, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information you voluntarily provide, including:

  • Contact Information: Name, email address, phone number, company name, job title
  • Communication Data: Information you provide when contacting us through forms, email, or other means
  • Professional Information: Details about your laboratory, research interests, or business needs
  • Demo Requests: Information provided when requesting product demonstrations or consultations

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

  • Usage Data: Pages viewed, time spent on pages, click-through rates
  • Device Information: IP address, browser type, operating system, device identifiers
  • Analytics Data: Website traffic patterns and user behavior through analytics services
  • Cookies and Similar Technologies: As described in our Cookie Policy below

3. How We Use Your Information

We use the collected information for the following purposes:

  • Communication: To respond to inquiries, provide customer support, and send requested information
  • Business Development: To understand your needs and provide relevant product information
  • Website Improvement: To analyze usage patterns and improve our Website functionality
  • Marketing: To send newsletters, product updates, and marketing communications (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Email marketing services
  • Analytics and website optimization
  • Customer relationship management

We may disclose your information if required by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Government investigations
  • Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Request access to your personal information
  • Request a copy of your data in a portable format

7.2 Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your contact preferences

7.3 Deletion

  • Request deletion of your personal information (subject to legal limitations)

7.4 Marketing Communications

  • Unsubscribe from marketing emails at any time
  • Opt-out of future marketing communications

To exercise these rights, please contact us using the information provided in Section 12.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect Website functionality.

8.1 Types of Cookies We Use

  • Essential Cookies: Necessary for basic Website functionality
  • Analytics Cookies: Help us understand how visitors use our Website
  • Marketing Cookies: Enable personalized content and advertising

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website and updating the “Last Updated” date. Your continued use of the Website after changes constitutes acceptance of the updated policy.

13. State-Specific Privacy Rights

13.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

13.2 European Union Residents (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or port your data.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Saddlepoint Labs LLC

  • Email: hello@saddlepointlabs.com
  • Address: Saddlepoint Labs LLC, 850 Burton Road, Suite 201 c/o Cogency Global INC., Dover DE 19904

For privacy-related inquiries, please include “Privacy Policy” in the subject line of your email.

This Privacy Policy is effective as of the date listed above and supersedes any prior privacy policies.